![]() ![]() He let me know how far we were from the airport so I could manage my time but even that was done graciously. No complaint, annoyance, or scolding just “of course”. On the way to the airport, I randomly asked him if there were any souvenir shops on the way and he had a big smile and said “of course”. Once I waived him down, he patiently waited while my check out took much more time than it should have. He didn’t know I was there so he had the hotel call me to let me know he had arrived. I know that because I was already down in the lobby 10 minutes prior to my scheduled pick up time standing in line to checkout. I was apprehensive about what pickup would like BUT the pickup at my hotel and drive back to the airport more than made up for my first ride! Firstly, Sergio arrived early to the hotel. I was a little disappointed with my airport pick up because they arrived late and shuttled me in a van (alone) instead of the luxury SUV advertised, but the driver was very apologetic and I had no issues getting the hotel. I would give 5 stars for the condition and cleanliness of the vehicle and drivers as they were very professional and punctual. Since my experience during the pickup was not that smooth I rated them with 4 stars. I highly recommend him and our pickup driver to anyone. He was on time to pick us from our resort and we got to the airport on time as well. Sergio Valencia was our driver for the return trip to Airport on June 19th. Once we were in our SUV - the ride was smooth and our driver was very polite and helpful in answering our question about Cabo, ![]() ![]() Nevertheless, the person in charge made a quick arrangement for us within 10 min. I was glad to see my name but they had my pickup as 3:30 pm instead. Eventually saw a guy with an Epic Company T-Shirt and requested him to check if my name is on his list. I stood there with my kids for 15 min looking for our driver in the intensely hot and muggy weather. My flight arrived on time and instructions suggested my driver would be there waiting for us with my name Sign at 1:10 pm under Umbrella #10. The airport pickup arrangement on June 14th was a little disappointing. ![]()
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